Cancellation & Refund Policy

At dyLude, we care about your happiness with our Soft Plushie’s

Cancellations:

• We do not support order cancellations once an order is placed.
• Please review your order details carefully before confirming.

Refunds:

• Refunds are only processed for damaged, defective, or wrong products delivered.
• To request a refund, please contact us within 5 days of receiving the order with clear photos.
• Approved refunds will be credited to your original payment method within 7–10 working days.
• COD return shipping cost will be deducted
• Contact us on WhatsApp for return approval

Exchanges:

• Exchanges are available for the same product category if stock is available.
• Contact us on WhatsApp for exchange approval

For any assistance, please email us at [support@dylude.com] or click on whatsapp icon to chat with us

If you face any issue with your order, please contact us on WhatsApp.
We’re always happy to help.